Privacy policy
How Bayview Pharmacy collects, uses and protects your personal information.
Last updated: November 2026
Who we are
Bayview Pharmacy Ltd, trading as Bayview Pharmacy, 24 Harbour Parade, Bayview, BV1 4QT, is the data controller for the personal information we hold about you. We’re registered with the Information Commissioner’s Office (ICO), registration number ZA000000.
The information we collect
- Your name, address, date of birth, phone number and email address
- Your NHS number and the details of your GP surgery
- Your prescriptions, the medicines we supply and any services we provide
- Health information you share with us during a consultation
- Anything you send us through our website contact form
How we use your information
- To dispense your prescriptions and provide our pharmacy services safely
- To give you advice and keep records of the care we provide
- To let your GP know about treatment we’ve given, where that’s needed
- To arrange prescription deliveries
- To reply to your messages and enquiries
- To meet our legal and professional duties, including NHS reporting
Our lawful basis
Under UK data protection law, we use your information because it’s needed to provide health and care services (UK GDPR Article 6(1)(e) and Article 9(2)(h)), and to meet our legal obligations (Article 6(1)(c)). When you contact us through our website, we use your details to reply to you based on your consent (Article 6(1)(a)), which you can withdraw at any time.
Who we share it with
We only share your information when we need to, for example with:
- Your GP and other health professionals involved in your care
- NHS organisations, for payment and for NHS services
- The NHS Business Services Authority, to process prescriptions
- Trusted suppliers who help us run the pharmacy, such as our patient record and IT providers, under contract
With your consent, we may look at your Summary Care Record or GP record to help us give you safe care. We never sell your information.
How long we keep it
We keep pharmacy records for as long as the NHS Records Management Code of Practice requires. Website enquiries are kept for no longer than 12 months, unless they become part of your pharmacy record.
Your rights
You have the right to ask for a copy of your information, to ask us to correct anything that’s wrong, and in some cases to ask us to delete or restrict how we use it, or to object. To make a request, contact us using the details below. We’ll reply within one month.
This website
This website doesn’t use tracking or advertising cookies. Our fonts are stored on our own server, so your visit isn’t shared with outside font providers. If we add analytics in future, we’ll ask for your consent first and update this policy.
Contact us and complaints
If you have any questions about how we use your information, contact our Superintendent Pharmacist, Sam Taylor, on 01632 960 482 or at hello@bayviewpharmacy.co.uk.
If you’re not happy with how we’ve handled your information, you can complain to the Information Commissioner’s Office on 0303 123 1113.